After a year with Covid-19, how has the pandemic changed insurance and is it for the better?
May 21, 2021
With more than a year of lockdowns and restrictions, the insurance industry has changed following the Covid-19 pandemic and customer experience might be the new key to success for firms.
It has been more than a year since most of the world was forced to lockdown. Fears reached fever-pitch on how the Covid-19 pandemic would impact industries, with the future of insurance among the most uncertain. The industry has been largely reliant on in-person interactions and while traditional insurance firms have been updating their legacy systems for many years, it was unclear if they would be ready for the sudden dependence on the online. However, now the dust has settled and companies have adjusted to the new world, the insurance industry has come out fairly unscathed.
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