While surveys demonstrate that most customers prefer interacting with a trustworthy and knowledgeable advisor to complete a purchase, the nature of that interaction is transforming. More customers are opting to research their options online and even begin the application process online. Yet, what the data reveals is that people still want a human touch to guide them through the customer journey, and that trust, knowledge and likeability remain the most important determinants of whether people become and remain loyal customers.
You're not paid to stay in touch, and your customers only want to hear from you when it matters to them, not to you. Yet, each customer interaction is an opportunity to build trust, to learn and to educate. Life.io equips you to build a deeper relationship than ever before - with daily interactions that are fun, relevant and timely.
With each customer interaction on the Life.io EngageTM platform, you are building a more lucid picture of your customer. A picture that goes beyond surface demographic information and statistical inference, to a personalized understanding of who each customer is, what keeps them up at night and how best to serve them at this point in time and during this stage of their life.
Supercharge productivity by enabling agents to concentrate on the most qualified customers and equipping them with timely, targeted and meaningful insights into customers' interests, needs, health and life events.