Three Challenges Putting Your Customer-Experience Strategy at Risk

Summary

Life insurance companies are feeling the pressure of a consumer-driven market. The number of new policies being written is dropping and insurers lag in creating new revenue from existing policyholders. In an effort to catch up, many life insurers have committed to operating as digital entities and improving their customer experience. When it comes to new tools focused on customer experience, it is common to find carriers at the very beginning of their plans, which often take several years to be put in place.